Storage Unit Insurance

How do I ensure that my goods are protected whilst in storage?

It goes without saying that we want you to feel confident about storing your possessions with us. However unfortunately there are some scenarios that may occur which are beyond our control.

We provide comprehensive insurance cover through Basil & Fry that is specifically designed for self storage. It covers more perils than your standard household insurance policy and provides additional protections should something unforeseen happen. The policy is valid whilst your goods are stored within your storage unit, they are not covered whilst you are loading, unloading or in transit. As this policy is not connected to your household policy, if there is a claim, any no claims discount you have will not be affected. In addition the insurance does not lapse, or need to be renewed each year, it is continual cover. There are also no admin fees for changing your home address or for increasing or decreasing the amount you are insured for.

What does our insurance protect you against?

The policy that we provide covers a wide range of perils that far exceed that of most household policies. We are able to protect you in respect of actual physical loss and/or damage to your goods while stored with us, arising from;

• Burst pipes and escape of water from fixed installations;
• Theft following forcible and violent means of entry or exit;
• Storm;
• Lightning;
• Fire;
• Explosion;
• Impact by road vehicles;
• Riot and civil commotion;
• Earthquake;
• Aircraft or articles dropped therefrom;
• Malicious damage; and
• Water ingress.

Because you know that all our other customers are also insured through us, then you can be safe in the knowledge that even if another customer has inadvertently damaged your goods, you are protected.

What is not covered

• Money, coins, bullion, deeds, bonds, securities and the like
• Livestock
• Jewellery, watches, precious stones, precious metals and stamps of all kinds exceeding £1,000 in total
• Furs, fine arts, mobile phones, perfumery, tobacco, cigars, cigarettes, beers, wines, spirits and the like, exceeding £15,000 combined total
• Electronic items exceeding £15,000 in total. Electronic items are defined as all items of consumer and commercial electrical appliances and instruments including but not limited to radios, televisions, computers, computer software, hard drives, chips, microchips, printed circuit boards and their components, modems, cameras, photocopiers, hi-fis, stereos and the like
• Explosives and flammables
• Loss of data records

The right level of cover for you

You can select the level of cover that you feel would cover the entire contents of your room, on a new for old basis. That is the full, total replacement value of the goods stored. If you find that the value of goods stored has increased or decreased while you store with us, you can amend the insured value at any time by speaking to a member of our team. There is no penalty for changing the value you insure.

Having no insurance is not an option and this measure is put in to place to ensure that none of our customers are uninsured in the event of a claim. However, customers must  insure for the true, total replacement value of their goods. This way, if anything should be damaged beyond repair, you can be sure your claim will be accepted and you will receive the full replacement cost of the goods in the claim. If you need more information please speak to our team.

What you are not allowed to store at Segment

A list of prohibited items are detailed below:

• Food or perishable items
• Compressed gases
• Toxic, pollutant or contaminated goods
• Firearms, munitions or explosives
• Radioactive materials
• Chemicals or biological agents
• Flammable or hazardous goods
• Any item that emits fumes, odour or a smell
• All living plants and animals
• Cash and securities
• Fireworks
• Illegal goods and/or stolen goods
• Waste, asbestos or any other potentially dangerous materials

We do not allow the storage of motorised vehicles inside our storage units.

Who provides the cover?

The cover has been arranged by the self-storage industry specialist brokers, Basil E. Fry & Co. Limited. Cover for your goods in store under our insurance policy is provided by Chaucer, effected by Lonham Marine Underwriters.

The value you declare must represent the new-replacement value of all goods stored (except household linen and clothing, which should be valued on a current replacement value basis, allowing for condition and age).

Can I use another insurance policy instead?

Should you prefer to use an alternate insurance policy, you can certainly do so. We do insist that the alternate policy used must specifically cover goods being placed into self storage. We do also insist that the policy you source offers protection that is equal to, or better than, the perils included within the Segment policy.

To use your own insurance policy, we require proof that the goods are insured. You will be asked to provide us with a copy of the insurance policy being used, which must clearly state the value of the goods being stored, and it must be written that your goods are covered while stored at Segment Storage, along with our full postal address. We must receive this document before your contract begins. It will be your responsibility to ensure that any cover you take out remains valid at all times.

You are more that welcome to begin with the peace of mind that our insurance cover offers, and switch to an acceptable alternate policy at any time during your stay with us. Or, let our team know the quote you have been given for insurance, and we will do our best to beat your quote.

For more information, please speak to me a member of our team on 01225 433000.