Goods Protection

How do I ensure that my goods are protected whilst in storage?

It goes without saying that we want you to feel confident about storing your possessions with us. However unfortunately there are some scenarios that may occur which are beyond our control.

We provide Goods Protection through Hiscox Insurance ‘Insurer’ that is specifically designed for self storage. It covers more perils than your standard household insurance policy and provides additional protections should something unforeseen happen. The protection is valid whilst your goods are stored within your storage unit, they are not covered whilst you are loading, unloading or in transit. As this policy is not connected to your household policy, if there is a claim, any no claims discount you have will not be affected. In addition the protection does not lapse, or need to be renewed each year, it is continual cover. There are also no admin fees for changing your home address or for increasing or decreasing the amount of Goods Protection.

Who provides the cover?

The cover has been arranged through Hiscox Insurance Ltd.

The value you declare must represent the new-replacement value of all goods stored (except household linen and clothing, which should be valued on a current replacement value basis, allowing for condition and age).

What does Goods Protection cover?

The protection we provide covers a wide range of perils. We are able to protect you in respect of actual physical loss and/or damage to your goods while stored with us, arising from;

• Burst/leaking pipes and ingress of water or other liquid substances;
• Theft following forcible and violent means of entry or exit;
• Storm;
• Flood;
• Lightning;
• Fire;
• Explosion;
• Impact by road vehicles;
• Riot, strike, malicious damage and civil commotion;
• Earthquake;
• Aircraft or articles dropped therefrom;
• Malicious damage; and
• Moth, insect or vermin (in each case from an external cause)

What is not covered

• Money, coins, bullion, deeds, bonds, securities and the like
• Livestock, Plants, Explosives and Flammables
• Jewellery, watches, precious stones, precious metals and stamps of all kinds exceeding £500 in total
• Furs, fine arts, mobile phones, perfumery, tobacco, cigars, cigarettes, beers, wines, spirits and the like, exceeding £10,000 combined total
• Electronic items exceeding £10,000 in total. Electronic items are defined as all items of consumer and commercial electrical appliances and instruments including but not limited to radios, televisions, computers, computer software, hard drives, chips, microchips, printed circuit boards and their components, modems, cameras, photocopiers, hi-fis, stereos and the like
• Loss of data records other than the cost of blank data carrying materials
• Foodstuffs regardless of packaging
• Any items excluded under a self storage agreement
• Any consequence of war, invasion, act of foreign enemy hostilities, civil war, rebellion or requisition or destruction under the order of any government of public or local authority.

The right level of cover for you

You can select the level of cover that you feel would cover the entire contents of your room, on a new for old basis. That is the full, total replacement value of the goods stored. If you find that the value of goods stored has increased or decreased while you store with us, you can amend the value at any time by speaking to a member of our team. There is no penalty for changing the value of Goods Protection.

Policy Excess

Our Insurer will not pay the first £100 of any claim made under this policy.

Pairs and Sets

Where any items are part of a pair or of a set then our Insurer shall only pay for the actual items which are lost or damaged. No payment will be made for any items which are part of a pair or of a set and which are not lost or damaged.

Basis of Claims Settlement

The settlement of any claim shall be by replacement, repair and/or compensation at our Insurer’s option. In the event of total loss or destruction of any item (other than household linen and clothing and documents) settlement of any claim shall be the cost of replacing the item as new provided that the item is substantially the same as but not better than the original when new.

Claims Notification

If circumstances arise in respect of your goods which could give rise to a claim under our insurance then you must notify us, in writing, of those circumstances and whether you wish for us to make a claim on our insurance in respect of the goods in question. All circumstances which could give rise to a claim must be notified to us at the time of discovery of the loss or damage or at the time of removal of goods from the unit, whichever is the soonest. This will then allow us to notify our Insurers. If prompt notification cannot be made to our Insurers this may affect what is payable under our insurance. We remind you that we will not be liable to pay you anything in excess of what our Insurers pay to us in respect of any claim. In the event that a claim is made and we receive a payment from our Insurers in respect of the same we shall be entitled to request that your rights be assigned to us and you shall be required to execute such an assignment as part of any settlement of the claim.

What you are not allowed to store at Segment

A list of prohibited items are detailed below:

• Food or perishable items
• E scooters, E bikes or E skateboards
• Compressed gases, paints, petrol, cleaning solvents etc
• Toxic, pollutant or contaminated goods
• Firearms, munitions or explosives
• Radioactive materials
• Chemicals or biological agents
• Flammable or hazardous goods
• Any item that emits fumes, odour or a smell
• All living plants and animals
• Cash, currency, deeds and securities
• Fireworks
• Illegal goods and/or stolen goods
• Waste, asbestos or any other potentially dangerous or environmentally harmful materials

We do not allow the storage of motorised vehicles inside our storage units.

Can I use an insurance policy instead?

Should you prefer to use an insurance policy, you can certainly do so. We do insist that the alternate policy used must specifically cover goods being placed into self storage.

To use your own insurance policy, we require proof that the goods are insured. You will be asked to provide us with a copy of the insurance policy being used, which must clearly state the value of the goods being stored, and it must be written that your goods are covered while stored at Segment Storage, along with our full postal address. We must receive this document before your contract begins. It will be your responsibility to ensure that any cover you take out remains valid at all times.

You are more that welcome to begin with the peace of mind that our Goods Protection offers, and switch to an acceptable alternate policy at any time during your stay with us.

For more information, please speak to me a member of our team on 01225 433000.